Support Desk (version 3.0)
Welcome to BarkBuilder's Online Help Desk for Version 3.0 of the platform. If you'd like to access support for Version 4.0, click here.
Please feel free to search our Knowledge Base (below) for answers to the most frequently asked questions. If you can't find what you're looking for, please Submit a Ticket in our Support Desk.
General - Design
Sample Websites: Is it possible to get a list of some of the other companies who are using your templates?
Absolutely! Click here for a list of some of our sample sites.
Upgrade: How do I upgrade to a higher Suite?
To upgrade Suites, simply: Login to your website admin Click "Upgrade" (very top of the page) The "Compare Suites" module will appear and assist you in selecting the best Suite level for your organization. When you decide on the best Suite: Click "UPGRADE" under your Suite of choice And fill out the request form Note: All upgrade requests are typically handled within 1-2 ...
Custom Template Design: Can I have my own custom template designed?
Following is a list of the available options for creating a custom template/skin: Option 1: Modifications to Existing Template This option involves taking an existing template design (or one that you've started) and making minor customizations such as creating a banner image, to adjusting the background image and color settings. We based the work on our hourly billable rate (special ra...
How do I customize a template?
To customize your template:Login to your account and open the Navigation tab (at bottom).Click on "Choose My Design" under General Options.You have the option to either work on your LIVE site, or a BETA (test area) site.Click on Edit on template you wish to customize.On the page, and along the lefthand side, you will see a variety of options to customize.Please note:You can switch between each temp...
File Manager upload on Mac - Double Click!
When using "Manage My Files" (under General Options) to upload files with a Mac, you must follow the same steps as when using a PC. However, when you have selected all of your files to upload, be sure to double-click the "Upload" button (as opposed to a single click). *Please note that the file might show that it returned an error during the upload, but the it actually works. We are in the process ...
Custom Header Design: Can I have a custom header designed for my website?
The answer is "Absolutely!"Our design team wuld be delighted to create a custom header for your organization. All you have to do is contact us and inquire.
I've created a new content piece for my homepage but I want to get rid of the "Read More" link
Basically what you’ve done is created a Content Page that has a Teaser (which goes on the homepage) and a Body (which links to a secondary page). The reason that "Read More" is there is because it does in fact lead to an secondary page. So here’s how we fix it. Step 1: Remove (but keep in a safe place) the copy in your Body field and choose “Page Options: Disable Page In Navigation Only” (in...
Download Template Resource Files
Paid BarkBuilder suites have the ability to download template resource files. These files can be used to help you customize your own template design.Here are the steps for downloading these files: • Log into your BarkBuilder account • Click 'Navigation' and then 'Template Resource Files'. • Find the template of interest and click 'Download' ...
Background image format and size
Background image files need to be in .jpg or .png format.We recommend a background image have a width of 1950px. The height of the image is entirely up to you.We recommend that the background image files be less than 100kb in size for fast load times by users.Note: For a background image to scale properly on an iPhone/iPad, the background image must have less than 2 million pixels (square). 1...
Pictures not loading in browser
In certain browsers (namely Internet Explorer), the resizing of images can cause issues with the image appearing properly.When uploading your images, we advise making them the same size as the image you plan on outputting on your website. This will help avoid browser issues when uploading the images.
How to change banner image
Here are the steps to change your banner image: • Log into your BarkBuilder account • Click 'Navigation', then 'Choose My Design', then click 'Edit' beside your selected template • Standard Home Page Banners - On the left tab, select 'Banners' and look under the menu 'Standard Banners' for static (non-rotating) banners. Select your banner from...
How to change home page and secondary page background images
Here are the steps to change your background image: • Log into your BarkBuilder account • Click 'Navigation', then 'Choose My Design', then click 'Edit' beside your selected template • On the left tab, select 'Background' and look under the menu 'Page Background Properties'. For Home Page • Select your image f...
How do I get a Facebook page badge
Facebook badges can be created by clicking here.After following through the Facebook Badges website, they will give you a piece of code to be copied. This code can be put into any of your websites content areas HTML.For instructions on where to paste the Facebook code, click here.
How to add a logo
A logo can be added to your BarkBuilder website by placing it to your banner or background image.Step 1) Download Template Resource FilesPaid BarkBuilder suites have the abililty to download template resource files. The instructions for attaining these resource files can be seen here.Step 2) Edit Banner/Background ImageKeeping in mind the format and sizing for banners and backgrounds, you can add y...
Template Options: How do I change my website design?
To change the design of your website:Open the Navigation tab at the bottom of the screen.Then click on "Choose My Design".You will see tabs for your LIVE templates, and your BETA (testing) templates.You will also see "Predefined Templates", which are those created by us. And "Custom Templates", which are templates that you have created/modified.Use the corresponding buttons/links to modify your des...
Header / Background Image: Can I change the header or background image of my site?
Many of our designs allow you to upload your own Flash or JPEG header. To do so: Open the Navigation tab at the bottom of the screen.Click on CHOOSE MY DESIGN (under GENERAL OPTIONS).Click on EDIT on the template you are currently using. You will see the list of available options for your design.
Main Navigation: Some of my navigation items aren't showing up in my menu. What am I doing wrong?
There are a couple of possible scenarios: The template that you have chosen does not support the number of navigational items you are trying to use. For example, with templates that use Horizontal Navigation (i.e. Template 21, Orange Peel), they will only support a certain number of main navigational items - in the case of Orange Peel, that number is seven. To fix this problem: Go into...
Thumbnails: How do I use the thumbnail gallery?
The thumbnail gallery gives you the flexibility of including thumbnails with your resources, audio files, ministries and articles. You can either add your own thumbnail by doing the following: Open the Navigation tab at the bottom of the screen.Click on Thumbnail Gallery (under General Options)Click on Add New Thumbnail (within the Thumbnail Gallery module)Upload your thumbail (300 x 300 specifica...
Banner image size and format
Banner image size and formatFor standard (non-rotating) banners, the files need to be in a .swf, .jpg, or .png format.For rotating banner images, the files need to be in a .jpg format.For the dimensions of the banner images follow the following steps: • Log into your BarkBuilder account • Click 'Navigation', then 'Choose My Design', then click 'Edit' beside your ...